Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Introduction
Makfold ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for aluminum doors, windows, and related construction services in Dubai and the UAE.
By using our website or services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
- Name, email address, phone number, and mailing address
- Project details and property information
- Payment and billing information
- Communication preferences
- Professional credentials and business information (for B2B clients)
Project-Related Information
- Property measurements and specifications
- Architectural drawings and plans
- Site photographs and project documentation
- Installation schedules and access requirements
- Quality control and inspection records
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics
- Cookies and tracking technologies
- Location data (with your consent)
How We Use Your Information
Service Delivery
- Process quotes and orders
- Schedule consultations and installations
- Provide customer support
- Manage project timelines
- Ensure quality control
Business Operations
- Improve our products and services
- Conduct market research
- Send marketing communications
- Comply with legal obligations
- Protect against fraud
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Trusted partners who assist in project delivery, installation, and maintenance
- Suppliers: Aluminum and glass manufacturers for custom orders and specifications
- Contractors: Licensed professionals involved in installation and construction
- Legal Authorities: When required by law or to protect our rights
- Business Partners: For joint projects or referral programs (with your consent)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Limited access on need-to-know basis
- Confidentiality agreements
- Incident response procedures
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Restriction: Request limitation of processing
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
- Complaint: Lodge a complaint with authorities
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Customer Records: 7 years after project completion (for warranty and legal purposes)
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months from collection
- Financial Records: As required by UAE law and regulations
- Project Documentation: 10 years for construction and safety compliance
International Data Transfers
Your information may be transferred to and processed in countries other than the UAE, including countries that may not have the same data protection laws. We ensure appropriate safeguards are in place for such transfers.
Safeguards include: Standard contractual clauses, adequacy decisions, and certification schemes to ensure your data receives adequate protection.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@makfold.ae
info@makfold.ae
Phone
+971 4 XXX XXXX
+971 50 XXX XXXX
Address
Dubai, UAE
Business Bay
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
- Including updates in our regular communications
Effective Date: This Privacy Policy is effective as of January 2025. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Questions About Our Privacy Policy?
We're here to help. Contact our privacy team for any questions or concerns about how we handle your data.