Customer Care

How We Show We Care About Our Customers

It’s easy to say we care about our customers. Here’s how we prove it.

In today’s world, many businesses promise great customer service and say you are their top priority. While we believe in saying this, we also want to show it through our actions.

Good business starts with a passion for what we do (that’s Bi-Fold Doors & Windows!) and a focus on our clients. This is why we have our Customer Care Policy.

Customer Care Policy

The first step to great service is listening carefully. If you have any concerns about a project or product, please contact us right away. At BiFold Doors Dubai, we pride ourselves on our skilled team, but sometimes things can go wrong.

We know this and always want to fix any issues. If you’re not 100% happy with the final result, don’t hesitate to reach out to us.

Taking Action to Get It Right

We always review feedback and provide ongoing training to ensure our service keeps improving.

Feedback from our customers – both good and bad – is very important to us. We constantly review the feedback we receive, how we responded, and if we met your expectations.

Feedback also helps us identify areas where training is needed. We appreciate your help in making sure our team remains leaders in their field – providing and installing high-quality Bi-Fold Doors, Roof Systems, and Windows throughout the UAE.